Will performing a factory reset on the Phillips Bridge also reset the bulbs so they can be repaired? That is, is it using the ZLL touchlink commissioning? Follow the method in the following thread, and you can get your current hue bridge to issue the touchlink commands to factory reset the individual bulbs. Note that this method will only work if you have a Hue bridge which can communicate with the bulbs, which means the bulbs were previously on a ZLL channel, not a ZHA channel which is not part of the ZLL subset.
Then you should be fine using zonomo 's method. I forgot to mention, if you have any choice, if the new device is ZHA and you can change the zigbee channel, put it on one of the ZLL channels: 11, 15, 20, or That way if you ever decide you want to move the bulbs back off of the new coordinator onto a hue bridge you will be able to.
Otherwise they could get stuck and you might need a new device to reset them again. Hue direct to hub.
Most Common Philips Hue Problems & How to Easily Fix Them
JDRoberts November 18,am 2. They are all connected to the gen 2 Phillips bridge. JDRoberts November 18,am 4. JDRoberts November 18,am 5. All Rights Reserved.You can control Philips Hue lights multiple ways — that's one of the reasons they're so smart! How you control your lights depends on whether you have a Hue Bridge.
Certain Philips Hue lamps and light fixtures come with a Dimmer switch, which can be used out of the box to turn on and off the lights, dim and brighten, and cycle through four preset light scenes if purchased with a White ambiance bulb. If your lamp did not come with a Dimmer switch, you can only turn on and off the light. If you pair your lights with a Hue Bridge, you can then operate all your lights within the Hue app.
You can also use a smart home assistant to control your lights with your voice. You can see the status of your product and system updates in the Hue app:. Make sure your Hue Bridge is plugged in and powered on. You should see four blue LED indicator lights on top of the Bridge. Navigate to Settings to make sure you are logged in to your Hue account in the Philips Hue app.
If you are not, log in with your username and password. If you cannot log in, check the settings in your Hue account at www. The Philips Hue ecosystem uses industry-standard encryption and authentication techniques to protect against unauthorized users gaining access to your Philips Hue products. Hue only connects to the internet securely via a dedicated cloud so your devices cannot be seen from the open internet.
Hue products update regularly with the latest security fixes and patches — a feature you can activate by linking your Hue Bridge with a Hue account on www.
For more assistance on protecting your home network, contact your internet service provider. Tap the Add a light button in the top left corner and follow the on-screen instructions. All Philips Hue light fixtures are fully compatible with the Hue ecosystem. Some can be used as standalone light fixtures, while others require a Hue Bridge in order to operate.
However, all Hue products can connect to a Bridge for advanced control via the Hue app. You can use Hue Beyond without a Bridge, but you cannot do anything more than turning the light on or off with the main switch. The color temperature is a fixed soft white.
Add your Beyond to a Hue Bridge to unlock full control with the Hue app. You can turn on the Hue Bloom by plugging it in, but you cannot change the color of the light or use any other advanced features without connecting it to a Hue Bridge. You can identify all richer color bulbs by their white base, with the exception of the BR30 bulb.
The older BR30 bulb features a gray rim, while the richer color version does not. Philips Hue Lightstrips for indoor use feature an adhesive backing that makes it easy to attach to walls, floors, cabinets, and any other indoor furniture or item quickly and semi-permanently.Philips Hue bulbs have been voted among the best lights that provide your home with natural and beautiful blending lighting altogether.
These issues are quite common and are easy to fix too. We have rounded up some of the common issues people face when using different types of Hue bulbs and how to resolve these problems.
Note that it is essential that you first make sure all bulbs are turned on at the main switch and that power is going to the bulbs.
It is also worth checking the Hue bridge to make sure the lights are on and not flashing. All lights should be a constant blue. The power Light — This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on. Network Light — This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs. This allows you to access your bulbs remotely. Sync Button — You will push this large button to allow apps to access your bridge.
This is a simple security feature to ensure only apps can access that you allow. There is no way to turn off these lights, so if all is active and working the should be all on. If you wish to hide the lights so you cannot see them as they are perhaps distracting depending on the location of your bridge, then they could be covered with wire tape to block the light. This can happen when setting up if you bulbs are out of range of the hub or perhaps depending on where the bridge is positioned.
You can either move the bulb closer to the hub to set up and then position where you originally want it, or you can enter the serial code for the bulb as below. You can use a Hue dimmer without a bridge to reset bulbs.
Reset the dimmer with the setup button in the back hold 15 secondsthen reset bulbs by holding the dimmer close and holding down the ON and OFF buttons simultaneously until bulb flashes. Repeat this method to reset your bulbs. Once reset you can then connect them to your new bridge. Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working?
Well, this could be due to a problem with the settings. You can use two methods which are; Switching on all the lights at once and then switching off after a few seconds.Factory Reset Philips Hue Bulb With No Hue Bridge or Hue Light Switch
Or by the use of the hue app. You should ensure that your phone or tablet that has the Hue app on is connected to the same network that the Hue bridge is on. If you have multiple wireless networks such as a 2.
How to Reset a Philips Hue Bridge
Check that the ethernet cable is securely connected to the bridge and your router. Make sure your router is connected and that there is an active internet connection. Do note that your bridge does not require an internet connection, your hue lights and app will all work fine without this.Joinsubscribers and get a daily digest of news, geek trivia, and our feature articles. There are a few things to consider here.
Got that settled? In our experience, Auto Search can be flaky from time to time, while Manual Search almost always works. You can add as many serial numbers as you want to the list. If you get a message saying that some bulbs are unreachable after the lights have been successfully added, there could be a couple of things to look out for. The first thing to check for is whether or not the problematic bulbs are powered on.
If your lights are controlled by a hard-wired light switch e. This is usually a problem if you reset your Hue Bridge to factory settings and are setting it up again.
Go through the Siri setup process again in the Philips Hue app and it should work this time around. This is what happened to me before I finally figured out what was going on. First of all, Hue bulbs can be a bit finicky with hard-wired dimmer switches. It really depends on the dimmer switch, though.
Some may work great, some may produce a little buzzing, and some will make the Hue lights flicker to the point of being unusable. This is where it might be a good idea to contact Philips directly through their customer support. First, make sure all your lights are well within range of the Hub or one another.
Remember, Philips Hue uses the ZigBee protocolso not every light has to be in range of the Hub—it just has to be within range of another bulb that can connect to the Hub.
If one batch of lights is rather far from another, try sticking a light bulb or Dimmer Switch in between them to see if it solves your problem. In our case, this problem was caused by our network setup. Plugging the Hub directly into our router fixed the issue. So if you have a large network with multiple switches, you may have to reconfigure things so that your Hub is plugged into your main router. If all else fails, try a factory reset and set your lights back up from scratch.
It will tell you to try again in a few minutes, but even when you do that, it gives you the same message, resulting in a vicious circle. You can usually fix this by signing out of your iCloud account on your iPhone or iPad and signing back in. It will then ask you what you want to do with your iCloud contacts, calendars, Safari data, and reminders.
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This wikiHow teaches you how to set up your Philips Hue Bridge which is the device that powers your smart-home lights.
Philips has a line of smart light-bulbs that can fit any of your existing standard light sockets. After connecting the Hue Bridge directly to your internet router with an ethernet cord, you can wirelessly connect to the Hue smart-lights in your house using the Philips Hue app on your mobile phone or computer.
As the COVID situation develops, our hearts ache as we think about all the people around the world that are affected by the pandemic Read morebut we are also encouraged by the stories of our readers finding help through our site. Article Edit. Learn why people trust wikiHow. Written by Travis Boylls Updated: January 27, This article was written by Travis Boylls.
Most Common Philips Hue Problems & How to Easily Fix Them
Travis has experience writing technology-related articles, providing software customer service, and in graphic design. He studied graphic design at Pikes Peak Community College. Explore this Article Connecting the Bulbs and Bridge. Installing the Philips Hue App.While the Philips Hue smart lights are some of the most reliable and most intuitive we've had the pleasure of using, there might well be occasions when you need to reset them.
Maybe something in the smart home chain is playing up, maybe you want to sell your Hue system on to someone else, or maybe you just want to start your smart home configuration again from scratch.
The good news is that resetting Philips Hue smart bulbs is straightforward, and shouldn't take you long to do. Whether you're resetting a single bulb or a whole system, here's how to go about it. If you're dealing with a single Philips Hue bulb or standalone lamp, and you want to reset this on its own, you need to go through the Hue app for Android or iOS — which is most likely how you set up the bulb in the first place. From the main screen of the app, tap the menu button three dots, top rightand choose Light setup.
Select the "i" icon next to the bulb or light you want to reset, then tap Delete. The device gets forgotten by the app, and is ready to be added again or used in a completely different system.
If you're not using the Hue Bridge and Hue app, check inside the app you are using. For example, Hue bulbs can be removed from an Echo Plus and reset by tapping on Devices in the Alexa app; choose the room group, then the bulb, then the settings cog top-rightthen the trash icon top-right again.
How to Reset a Philips Hue Bridge
Bulbs can also be reset if you have an official Philips Hue Dimmer Switch at home. With the light in question powered on, hold the Dimmer Switch close to it and hold down the On and Off buttons together for 10 seconds or so.
When the light blinks and then stops blinking, the bulb is reset. For a more comprehensive reset, you can return your Hue Bridge to its factory settings — this will reset all the lamps and bulbs on your system at the same time. The Hue Bridge and any lights will then need to be set up again from scratch, the same way you did when you first bought them. There's not much to the process here: turn your Hue Bridge over and you should notice a Restore factory setting button. Hold this down for a few seconds and your entire system gets reset; you're going to need a paperclip or some other small, thin object to poke down the hole next to the label.
Essential guide: How to set up Hue without a Bridge. Note that the official Philips Hue support documents only recommend resetting a system if you're told to by a customer service advisor — it's not something to do lightly. Depending on your setup, you may need to enter the serial numbers of your Hue bulbs to add them again after a reset. Remember that resetting your Hue Bridge means all your lights and accessories are forgotten on the network.
You'll lose your preferences, light groupings, scenes, routines, widgets and so on. It really is a last-resort option. Whenever possible it's best to try and avoid resetting your Philips Hue bulbs and the Philips Hue Bridge. Make sure you've explored all the other troubleshooting options available to do before deleting lights from the system or triggering the factory reset button on the Hue Bridge.
If you just want to reconfigure your bulbs or assign them to different rooms, for example, this can be easily done inside the Hue app. Tap through into a specific room, tap the menu button three dots, top-rightand you can add new lights or rename the ones you've got.
Choose Edit room or move lights and the app lets you switch your lights around: bulbs and lamps can be added to or removed from the current room, and you can rename it too. If you've moved your Hue Go upstairs or downstairsthis is the way to change your Hue setup without resetting anything. The same goes for third-party apps and platforms, though you might need to check the official support documents for details.
If you've added Philips Hue to a Google Home networkfor instance, head into the Google Home app on your phone—tap through to a bulb, then tap the cog icon to unlink your Hue lights from the Google Home network.
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Read on as we show you how to reset both devices and the general HomeKit configuration. In most cases, setting up your HomeKit equipment is pretty easy stuff. There are two types of resets you can perform with HomeKit devices: you can press the physical reset button on the device itself, if available, or you can reset of the HomeKit configuration on your controlling iOS device.
The vast majority of home automation and networking products have a physical reset button located somewhere on the device. The downside to performing a factory reset on your hardware is that any settings stored on the device itself and not the companion application —like Wi-Fi credentials, schedules, configuration files, and so on—will be wiped back to their factory state.
In the case of our example product, the Hue Bridge, performing a factory wipe removes all the lights and will require you manually add them to the hub again. The one situation where you will almost always need to perform a factory reset is when you purchase secondhand HomeKit equipment or move into a home with HomeKit-enabled components as the devices will likely be still linked the previous owner. Save yourself the troubleshooting headache and just reset them right out of the box.
The release of iOS 10 and the sweeping HomeKit update that came with it completely changed almost everything about how HomeKit is handled on the iOS level—including the location and naming of the reset function.
As such, we had to use their iPad to reset the system. Within the Home app, tap on the small arrow icon in the upper left to access the settings menu. Within the settings menu scroll down to the very bottom. The Best Tech Newsletter Anywhere. Joinsubscribers and get a daily digest of news, comics, trivia, reviews, and more. Windows Mac iPhone Android. Smarthome Office Security Linux.
The Best Tech Newsletter Anywhere Joinsubscribers and get a daily digest of news, geek trivia, and our feature articles. Skip to content. How-To Geek is where you turn when you want experts to explain technology. Since we launched inour articles have been read more than 1 billion times. Want to know more?